Warranty

 

The following document is an overview of the EWIZZ warranty policy.  If you have any specific questions please contact us here.

WARRANTY POLICY

Please note that this policy is subject to change without notice.  The latest Warranty information will be posted here and customers should refer to this page for the latest and current warranty policy.

General

  • All warranties are subject to our fair usage, see below.
  • All warranties are dependent on strict adherence to the maintenance schedule of the vehicles, use of EWIZZ approved components and fitting and servicing by EWIZZ trained or approved personnel.
  • All warranties offered in addition to those below are still subject to the provisions and exclusions of the warrantee policy and must be confirmed in writing from EWIZZ. Claims of verbal warranty offers will not be accepted.
  • EWIZZ does not offer any insurance of any kind on any items sold unless specifically stated.

Fair usage

  • EWIZZ reserves the right to cancel any, and all, warranties including, but not excluding, :
    • use outside normal and reasonable road usage ( e.g. usage off public road, racing, etc).
    • incorrect fitting, configuration and usage outside component parameters.
    • Failures due to:
      • including and not limited to, theft, accident damage, misuse, off road usage, severe weather, acts of god, force majeure, wars, etc.
      • and any other reason EWIZZ considers to be unreasonable usage or events outside of EWIZZ control.
    • Any other possibilities that would reasonably be considered out of the scope of the components or vehicles as advertised.

Vehicle warranty

  • Our basic vehicle warranty is 3 years​ or 30,000 km, whichever comes first, from date of delivery for failures and defects in manufacture.  Please note that some components are 1 yrs, 10,000 km, see below for component warranty.
  • Our vehicle warranty covers all the parts on the motorcycle except the batteries, which have a separate warranty, see below, and service and maintenance items including, but not limited to, brakes and tyres, suspension, bushes, bearings etc.

Battery warranty

Models

Usage

Years warranty

Km warranty

SPARK Mk II
BUZZ 

Single battery operation

5 years

50,000 km

SPARK Mk II
BUZZ 

Commercial operation with Battery swap

3 years

Unlimited

VOLT Mk II


8 years

80,000 km

LIGHTNING Mk II


10 Years

100,000 km

Please note

  • The battery warranty is “Pro rata” and provides a discount against the purchase and installation of new batteries only from EWIZZ based on a sliding scale of usage and age.
  • The battery warranty expires when either the years or km allocation limit is reached.
  • The use of non standard chargers, and Rapid and Fast charging systems, may affect warranty.

Component warranty

  • Main electrical components, excluding batteries, are warranted for a period of 3 years / 30,000 km.
  • Other components, excluding consumables and normal Service and Maintenance items, are warranted for a period of 1 years / 10,000 km.
  • Shipping and fitting costs are payable by the customer at the discretion of EWIZZ.
  • The warranty expires when either the years or km allocation limit is reached.